Abstract:The current study aims at assessing communication between librarians and users in the library of Al-Hussein bin Talal University from users' perspectives themselves. It shows the characteristics of qualitative-quantitative research by adapting the Sequential Explanatory strategy. It recommends that libraries leaders should pay attention to the necessity of holding training sessions for employees on how to communicate with users with disabilities. In addition, the researcher has found related reasons for problem in communication from outside sources. The probable causes of communications gap occur when there is a difference between service delivery intentions and what is communicated, as mentioned in SERVQUAL model descriptions of gaps.