The research aims at exploring the status of communication and interactivity among employees and us-ers visually impaired in the library of University of Santiago de Compostela. The study reflects the characteristics of qualitative- quantitative research described by Dey (1993), Goodwin (1996), Patton (1990) and Creswell (2003). In the current study the Sequential Explanatory strategy is adapted, which is characterized by gathering and analyzing the quantitative data followed by process of collecting and analyzing of qualitative data. Data collection procedures included the distribution of the benchmark questionnaire, derived from SERVQUAL model, and the use of interviews method. It is recommended that employees should be trained on how to deploy social applications in their work, because little use of social applications is explored in the study. The neglecting of social applications in providing ser-vices is a problem that restricts the library from acclimating rapid technological ch