The Impact of Emotional Intelligence on Conflict Management Styles Used by Jordanian Nurse Managers
Researcher Name
Ahmad Rayan
Name Of Journal
Journal of Nursing Management
Volume No.
, 32(1), 24-32.
Date Of Publication
2018.10
Abstract
BACKGROUND:
Emotional intelligence can help managers to effectively deal with conflicts in the workplace. However, the correlation between conflict management styles and emotional intelligence has not been fully conceptualized.
AIM:
To examine the impact of demographic variables and emotional intelligence on conflict management styles among nurse managers from Jordan.
METHOD:
A descriptive correlational design was used. A sample of 248 nurse managers completed the study.
RESULTS:
The integrating style was the most commonly used style among Jordanian nursing managers, while the least frequently used style was the dominating style. Conflict management styles significantly differed according to hospital type and years of experience. There were significant relationships between emotional intelligence and conflict management styles, but the direction of this relationship is not fully consistent with previous literature.
CONCLUSION:
Educating nursing managers about emotional intelligence